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The Science of Internet Marketing
Tuesday, 17 June 2008
By Billy Nudgell

  In an interview with a senior corporate executive in one of Australias largest financial institutions, I asked what she thought had been the biggest change in marketing and sales over the past 10 years.She answered that marketing and sales are becoming much more scientific.The measurability of sales and marketing efforts will be what determines where marketing investment is directed.It is no longer good enough to guess - executives what to see a return for investment.

My own background is in the area of Information Technology and I have worked on some large transformational projects in the areas of Customer Relationship Management (or CRM), sales force effectiveness in direct distribution models and call centres.I have also played a large part in developing data warehousing and analytics strategies to exploit the rich information that effective CRM and sales force automation tools generate.So I was not surprised to hear that response to my question.What is surprising is how slowly corporate are to adopting the science.

One of the biggest challenges as a technology strategist is to ensure that technology is not the focus of most projects
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The 3 Reasons Why Your Customers Are Ignoring You
Tuesday, 17 June 2008
By Mark Joyner

  Its an easy to remember acronym: OII
It stands for Overload, Intelligence and Impatience.

The antidote has a similarly simple formula more about that in a moment.
Each of these three elements is deeply intertwined with the other, and there is in fact one root cause, as youll soon discover.

1. Overload

You already know information overload is a chronic symptom of the information age. Go figure! Thats the whole point. Were making more information, and were making it a lot faster.

What you may not know is the extent to which this is the case or how it affects you as a marketer.

In 2003 Consumer Reports reported that the average American was exposed to 247 advertising messages per day.

Today, the Union of Concerned Scientists reports that the number has jumped up to 3,000+ marketing messages per day.

No big deal?

Well, you can see how this is affecting the consumer quite easily by observing your own personal behavior. How many of the marketing messages you see each day (as you
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